Beantwoord

Modem returned on 29/12 but I received email that says money will be deducted due to not returning equipment.

  • 20 January 2023
  • 1 reactie
  • 43 Bekeken
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  • sinnika
  • heeft eerste post geplaatst
  • 2 reacties

I returned my modem weeks ago but I received an email that says I will be charged for failing to return the equipment. 
As it seems it is a PostNL problem so please can I have someone sort that out, since I do have returned the equipment like it was instructed?
 

 

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Beste antwoord door Demi van Odido 21 January 2023, 13:16

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1 reactie

Demi van Odido
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Reputatie 7
Badge +8

@sinnika I'm here to help you out! It looks like the package is stuck with PostNL indeed, but it's not your fault. According to our system, we can see that you delivered the package and that it's received by PostNL, but .So that's great! I can't see the penalty on the invoice yet, so I have manually  signed off the return for you. So hopefully we're on time and you don't receive the penalty. If you still receive the penalty, please let me know here and I will take care of the refund for you!

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