I returned my modem weeks ago but I received an email that says I will be charged for failing to return the equipment.
As it seems it is a PostNL problem so please can I have someone sort that out, since I do have returned the equipment like it was instructed?
Beste antwoord door Demi van Odido
Bekijk origineel
+8
Hi
i wanted to return my modem bcs of cancelation of my subsc but the scan code doesn t work!
i tried that many times from different point of DHL! I got an email of fine!
+2
You can place all the hardware in a box, this can be an old box that you have laying around or maybe you can pick one up from the supermarket. Don’t forget to leave a note in the box with your zip code and house number, so we can link it to your subscription. When you are ready, you can travel to the nearest DHL-point. There you tell the staff that you want the package sent to Odido and they will print out a free sending-label for you. As soon as we have received and processed the hardware, you will receive an e-mail confirmation.
You can check this topic for more information: Hoe stuur je de apparatuur terug? | Odido community. However, since it is in Dutch, I have summarized the most important information in this message.
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