Beantwoord

te veel records gevonden

  • 2 November 2023
  • 3 reacties
  • 52 Bekeken
A

It looks like this is a common issue. I cannot add my home internet abonnement to my online account and view my bills online. I have previously been able to view my bills online when it was T-Mobile Thuis website. But now it is Odido and it is a new website, I have to add my subscriptions again. It is ridiculous! 

I am prompted to enter my post-code, house number and date of birth into the system, surely this should be enough to find my details? But then it asks for the last 5 digits of my bank account and says “te veel records gevonden”. 

I have read that you can change the account number, but that is not an option for me. I only have 1 bank account. How can we resolve this?

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Beste antwoord door Ishana van Odido 4 November 2023, 12:43

Bekijk origineel

3 reacties

Ishana van Odido
Rank
Reputatie 5
Badge +3

Hi @ATopple, thank you for contacting us! Changing the account number is indeed the solution for this. Is there perhaps an account number that you can use from someone else? Greetings, Ishana

A

Hi, @Ishana van Odido my wife has a Belgian Iban, would that be acceptable? Is there a customer service email address that I can send it to?

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hi @ATopple, I am not sure if it will work with a Belgian IBAN number. We can try this out, of course. Can you send me a private message with your postcode, house number, date of birth and the last four digits of your account number and the new account number? Then I will give it a try. 

Life is too short to drink bad wine!

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