Hi! I have been an Odido customer for 22 days, during 8 of which I had no internet connection at all. As of now, I still have no internet connection and no update from Odido on a resolution.
My timeline:
23 Jan- Internet connection set up, all great
31 Jan - One week later, connection suddenly went off. On the ONT, the LOS indicator was off and PON was blinking. Trying to reach support via the Odido app, no luck.
1 Feb - Finally got my answer in the Odido app chat but the chat person disappeared. Reached Odido support by phone. Explained my problem. They promised to send someone soon.
3 Feb - 3 days later I received a message from Guidion with the closest possible appointment date on the next week.
5 Feb - Almost a week after losing my connection, a technician came and restored the connection. He explained that my fiber cable was pulled off from the switch’s port and was replaced by some other customer’s cable.
12 Feb - Exactly one week later after the service was restored, I lost my connection again. This time on the ONT, PON was off and LOS was blinking red. I immediately contacted Odido by phone explaining to them that this was not the first time I experienced connection issues and that I didn’t have internet for several days a week before that. Like before, they promised to send someone “soon”
13 Feb - No connection still. No word from Odido either.
I have a couple questions:
1. Is it normal for Odido to leave their customers without service for days? Why hardware problems on the side of Odido are not fixed immediately?
2. How do I cancel my contract? I expect reliable service and prompt support from my internet provider, neither of which have been met with Odido. Least to say, I’m extremely dissatisfied.
