My Internet connection has been being disconnected so often. First I started a few times per day. I tried to follow instruction here
but that does not help. Now it disconnect many times per hour. This is so frustrating because I need internet for my work. Would you please check that for me...
Beste antwoord door WaqqasBekijk origineel
Do you have a Fiber or DSL connection?
Dies both WiFi and wired internet disconnect so a red globe on the Zyxel or do you have another modem?
I have a DSL connection and a Huawei modem.
The wifi connection to the modem works fine. Only the Internet is so unstable, disconnects so many times.
So what about the wired connection? Does it disconnect? And if not is it stable with a good speed?
Could you also share a picture of how the modem is connected to the ISRA. Ideal is to connect the modem to the main ISRA where the KPN cable is also connected.
I think I’m lost in your words. Sorry that so many things you say I don’t understand.
Basically, the setup is:
phone wall socket ----- Huawei socket --- wifi extender --- computers
I do not use wired connection. During the interruption of Internet, I can still access to the model (192.168.1.1), via wifi connection, to check internet status and confirm that it is disconnected from the Internet.
Hope this is clear to you.
So the modem is connected to a wall socket?
Could you open that wall socket and place a picture of the wiring inside so we can check if there's a bridge tap?
And it's a wall socket with 4 holes for a telephone adapter right?
Also check the WiFi of the Huawei modem with the extender removed, maybe these 2 are not functioning good with each other.
I forgot to mention, the wifi extender is wire-connected to the Huawei modem. I do not turn on wifi from the modem. And I had similar issue before using the extender.
Below are the photos that you asked for. Let me know if they are good for you to look at.
It looks like there are more than 2 wires connected.
There should only be 2 wires connected above next to "R", one left and one right. All other wires can be removed.
@tinnguyen299, great to see that solutions have been offered, fantastic teamwork!
Did Waqqas’ tips help?
@Jason, thanks for asking. Somehow, the internet has been stable for the last few days (only 1 disconnection so far). So, I put the fix on hold. If the problem is back, I’ll try Waqqas’ suggestion.
FYI, here is the timeline of what was happening:
@tinnguyen299, thanks so much for clearing that up and presenting a view on the timeline, that really helps!
Glad to hear the issue seems to have been solved, at least for now. Should any disconnections, on a larger scale, reappear, please notify us immediately. We'd be happy to help!
For now: enjoy your connection and please stay safe!
Thanks for your kind words
Stay safe and healthy!
You're very welcome
@tinnguyen299! Thanks so much for your kind words as well, means a lot! 😊🙋♂️