Hallo, ik kom uit Bergen op Zoom en heb problemen met het verbinden met dsl. Ik heb een modem besteld, alles werkte tot gisteren. er gingen twee netwerklampjes uit. Ik heb alles op uw site gedaan om het probleem op te lossen, maar het hielp niet.
Ik zal eraan toevoegen dat ik wacht op de eerste rekening
Beste antwoord door Jason van Odido
Bekijk origineel
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Hi
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Hi
HI
I would like to ask you to arrange a visit to KPN. At the last visit last week, the technician discovered that the cable is 100m long, not 300m, but because of freezing temperatures, he cannot do anything. Now the weather has improved so I would like to finally fix it.
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Hi
Don't worry about the payment. The billing is an automated process and thus I cannot stop the process. This means that I will have to request a credit for tomorrow which will be deducted from the invoice of March.
If there's anything else, please feel free to let me know. The solution is closer than ever!
Someone calling to me when I was in work today but I can't have phone when I'm working. I got the bill from the 12th to the end of February, the internet was on for a week. There is no option for me to pay for something that does not work !!!!
I was assured that the internet would work until Friday. It's Saturday, it's still not working ... How do I pay for something that doesn't work?
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Hi
Hello, there was an installstor but he could not fix anything. He said that there is a large box near my place of residence and someone must have disconnected something there. He said that someone would call me in this case...I would like to send someone back, I have no internet for a long time...
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Hi
I've instructed Guidion to send over a technician to come and fix the issue. If it can be solved immediately, he will do so, otherwise he will contact T-Mobile for further steps.
In approximately ten minutes, you'll receive a text message and an email with a link to schedule an appointment.
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Yeah sure, please wait for a moderator to reply, they can arrange a technician for you.
Is there a helpline to make an appointment?
I would be grateful.
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Hello
Yes this is your ISRA, it's kpn property so please don't open it.
What's the length of the thin cable from the ISRA to the box in your room approximately? Length could be a problem.
What you can do is cut the thin cable at around 30 cm and strip the wires if you have the tools, connect red and blue in the upper box.
If it still doesn't work then there must be another issue.
I got something like this
I don't know how to do it at all. One cable comes out of this point. Everything working before was suddenly broken? :(
This is ISRA, right?
Which one is connection box?
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Your ISRA is on the left side next to the black box above the gas meter.
Could you make a closer photo of that one? Btw it's the most right ISRA of the picture I posted earlier.
There is an ingoing cable and an outgoing one, cut the outgoing one at around 30 cm and connect the connection box that was delivered in the installation package to it and plug the DSL cable on the other side.
Sorry, once again it automatically translates the page to Polish language.
Unfortunately I don't see anything like an ISRA point.
Niestety nie widzę niczego takiego jak punkt ISRA.
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Dat ziet er niet uit als het IsRA punt. Dit is gewoon een telefoon stekker die door een bewoner is aangelegd met een draad vanaf het isra punt. Kijk eens waar de kabel heengaat, bijvoorbeeld de meterkast?
Umieściłem zdjęcie ISRA kilka postów powyżej.
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Ans where does the DSL line goes to? A photo of the ISRA point?
A
s I said, everything worked, I didn't touch anything there
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Hi
Can you please try and take a picture of the modem and then specifically the back of the modem (where all the ports are located)? I just performed a line analysis and it seems as though the modem isn't connected to the ISRA (main installation point). Are you 100 percent sure you've connected the DSL-cable to the DSL-port on the back of the Zyxel?
So what can I do now?
Is there a number to call and ask for a technician to come?
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If you cannot find any of these I guess the 1 on photo 1 is the only one in your house and there's some other problem.
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