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No internet for 17 days

  • 17 January 2020
  • 26 reacties
  • 454 Bekeken


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26 reacties

Reputatie 7
Badge +16

Hi @vesnavuksan,

 

I’m so sorry this happened to you, it’s really unfortunate that the colleague from sales didn’t double or triple check the correct address first. Especially considering the fact that he added the correct addres (with extension E) when you were buying the phone previously. I’ve just checked with our technicians and what I can do is the following: I can add a move in our system which will transfer the order to the correct address but that will take some time extra or like my colleague said, cancel the current order and add a new one via the technical department. I completely understand that this isn’t what you were hoping for and apologize for the inconvenience so far. Even though things have gone south with the Thuis contract, please don’t blame our mobile colleagues for our mistake. They’re a different department which operate separately from us. 

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