-
-
is een Top Poster
-
5 reacties
Hello,
I created an order for a fiber connection nearly a year ago. The house association has given approval and the fiber is installed outside but the fiber installation provider (OpenDutchFiber) is not responding back to emails or willing to help at all.
How is it acceptable to have to wait for a year+ to have fiber installed?
Hi @slowr, I am happy to give you some more clarity on your delivery. This is a new fibre-optic installation and high-rise building. For high-rise buildings, a lot has to be done and therefore takes longer. We have to get permission from the CoE to work with an elevated work platform. In addition, the district exchange has to be fully delivered and the civil works completed. To be sure, I have pulled our fibre-optic department by the digital sleeve to call you and give you an update on the situation. Keep a close eye on your phone, if they can't reach you they will always leave you a voicemail!
Bekijk origineel