Hello everyone,
Recently, I had a Gigabit fiber connection installed by a technician. The technician installed the modem and the Zyxel active fiber bridge, but I have only been getting a 100mb full duplex link from the bridge to the Zyxel modem. I mentioned this to the technician, and he assured me that it was just an activation phase that would pass. However, it's been three weeks, and I still haven't been able to receive a full gigabit connection.
Before the technician's visit, I was successfully able to connect the modem to an Ethernet cable running from the old KPN media converter and receive a Gigabit connection. However, the technician told me that he has to install the Zyxel bridge instead of the KPN media converter because KPN tends to crash that media converter if they saw another provider on the line using their equipment. Nevertheless, even after connecting other CAT 6 cables from the bridge directly to my laptop with VLan set to 300, I am still unable to get a Gigabit connection.
I suspect that there might be a misconfiguration or miss-provisioning on the bridge that caused this. Unfortunately, I don't know how to access it. I believe it's only possible for the Odido team to re-provision or reconfigure it.
Has this ever happened to anyone? I’ve already called the customer service 4 days ago and went through their diagnostic with a lot of screenshots but I’m wondering if there’s anything I can do to speed things up a little bit since I work from home a lot.