Red LOS

Does anybody else have this issue in Amsterdam zuidoost or venserpolder?

Hi @Maaz, thank you for keeping this topic up to date. I am sorry for the silence! I can see that our technical department was busy with an investigation. Today they made the decision to send a specific technician to your home to fix the issue. Guidion will contact you today to make an appointment. There is a possibility that Guidion will need to send the gris operator, but with the connection you have, Guidion will always need to come by first. Will you keep this topic up to date? When the line is restored, I will make sure that the costs of the subscription we be compensated!

Hi @Maaz, I completely understand your reaction! I would have preferred to see it differently and this is something we want to take with us internally. It's not nice to have to wait that long, we can learn from this. We have done absolutely everything in my power to speed it up, and this is the outcome. Of course I understand that you would rather have it solved yesterday than today, but this is simply not an option.
I absolutely understand your wish, but we have now really chosen the fastest way. Know that we will immediately take your example internally, because this is not what we want. For now I sincerely thank you for all your patience and I wish you a nice day anyway! 😊

Day 14 of No internet 

Hi @Maaz, that's certainly what we would prefer too! The difficult thing is that in your instance we do not own the distribution points ourselves and in some instances the network operator does not allow us to acces their distribution points. Likewise we would have loved to have a wider availability of the technicians of KPN NetwerkNL, but unfortunately they do not work on national holidays nor weekends. We're trying our utmost best to gain more access to their network and for parts of their network we are now allowed to access their distribution points.

I see that progress has been made and an appointment has been set, this should be solved very soon for you!

HI @Maaz, thanks for the wonderful update! Finally it's been fixed, so glad to hear. I'll refund said period and will add € 10 for the reimbursement of the sim card. You'll receive an email with confirmation shortly.