Unstable internet connection

  • 22 December 2023
  • 2 reacties
  • 61 Bekeken
Q
  • quaddef
  • heeft eerste post geplaatst
  • 1 reactie

Hi, for the last several weeks, since I have the Odido internet, I have unstable connection.

It’s not a complete disconnect, but it’s a 4-5 seconds lag every several minutes, please find screenshot with the ping tool attached. This is quite visible, while I’m on video calls and/or playing online games. 

I tried rebooting and resetting the router, I connected directly to the router, but results are the same. I have never had such problems with Caiway before with the same setup.

Can someone help, please?

Thanks!

 

 

Tommie van Odido 4 maanden geleden

Hi @quaddef, welcome to our Community!
Good of you to raise the alarm for this. I obviously want you to enjoy a stable internet connection undisturbed. I immediately went to check for you and saw that you have already spoken to our customer service. They have sent a technician for you. You will soon receive a message to schedule an appointment with Guidion. 

What I noticed is that you have your own router connected to port 4. Have you already done the test without it connected?

 

Bekijk origineel

2 reacties

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hi @quaddef, welcome to our Community!
Good of you to raise the alarm for this. I obviously want you to enjoy a stable internet connection undisturbed. I immediately went to check for you and saw that you have already spoken to our customer service. They have sent a technician for you. You will soon receive a message to schedule an appointment with Guidion. 

What I noticed is that you have your own router connected to port 4. Have you already done the test without it connected?

 

Life is too short to drink bad wine!
Q

Hi Tommie,

 

Exactly, I’m waiting for technician now.

 

Yes, the image above is from my laptop wired to the Odido router, so there is no issue with my home network setup.

 

Thanks

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