Hi, for the last several weeks, since I have the Odido internet, I have unstable connection.
It’s not a complete disconnect, but it’s a 4-5 seconds lag every several minutes, please find screenshot with the ping tool attached. This is quite visible, while I’m on video calls and/or playing online games.
I tried rebooting and resetting the router, I connected directly to the router, but results are the same. I have never had such problems with Caiway before with the same setup.
Can someone help, please?
Thanks!
Tommie van Odido4 maanden geleden
Hi @quaddef, welcome to our Community! Good of you to raise the alarm for this. I obviously want you to enjoy a stable internet connection undisturbed. I immediately went to check for you and saw that you have already spoken to our customer service. They have sent a technician for you. You will soon receive a message to schedule an appointment with Guidion.
What I noticed is that you have your own router connected to port 4. Have you already done the test without it connected?
Hi @quaddef, welcome to our Community! Good of you to raise the alarm for this. I obviously want you to enjoy a stable internet connection undisturbed. I immediately went to check for you and saw that you have already spoken to our customer service. They have sent a technician for you. You will soon receive a message to schedule an appointment with Guidion.
What I noticed is that you have your own router connected to port 4. Have you already done the test without it connected?
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