Hello T-Mobile, I have an issue with my internet at home connection for the past four weeks. There was a ticket opened for me and a KPN technician visited.He reported that the connection is good and there is a problem with my T-mobile router. Since that time, I have been following up with T-Mobile via phone and facebook messenger and I am always getting a reply that the case is still being investigated. T-mobile has already been generous to give me open internet on weekly bases after doing a couple of calls to the customer service to request this every weekend. Today, I did one call and believed the operator but she lied to me that an email has been sent with a voucher code 😃 so no internet for tonight. Also no TV for the past past month. Also I either have to leave my phone as a hotspot terminal at home for my girlfriend or she is streaming netflix on her limited phone bundle til I am back 🙂.
I would appreciate to get a regular status update on the progress of my internet issue without me having to call T-mobile every few days and I would also like to know how to get compensated for my unused internet and TV for the month of February 2019.