I recently traded in my old phone and got a new one back in the U.S. but wasn’t able to transfer my Dutch eSIM over. In brief, I need to get access to the QR code that allows me to put my eSIM on to my new device but I do not have the means to do so because I can’t verify 2FA since I no longer have access to that phone number. It’s important to note that I am in Portugal right now too so I can’t go into an Odido store where I can be assisted in person. I also can’t call Odido services because of how expensive international calls are.
Who can I contact online to give the necessary information to verify that I am the owner of the account and eSIM so that I can transfer it over to my new device? I have to sort out this issue over wifi so I am not charged an obscene amount over SMS and phone calls.
Beste antwoord door Marciano van Odido
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