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Hi @T-Mobile,
my daughter figured out that even with her phone closed (with Family link) she was able to use her phone to call friends in NL and abroad. She normally has a small contract and small monthly costs (13 to 15 eur).
In August, she called for 1390 min and we received an invoice of 404 EUR. This is almost our entire mobile phone budget (for 3 people) in a month.
@T-Mobile I need your help here. I know the contract sets the rules but I cannot accept to pay 404 EUR when onbeperkt calling cost literally nothing. We’re getting penalized for wanting to keep our costs low by choosing 120 min contracts and sheer cluelessness on my daughter’s part.
We’ve been loyal customers for years, can you please do the right thing?
Thank you
Bertrand
Hi @bertrandcapard
I am sorry to inform that all the information given above by our Superusers is correct. You can check the remaining minutes and costs at any moment on My T-Mobile so the information was already available. I know it’s unfortunate but we can’t reduced the amount of the invoice because it’s also the customers responsibility to check My T-Mobile for all information regarding their subscription usage. You can ask for a payment arrangement for the invoice on this page you can find the information on payment arrangements.
In the future please check My T-Mobile frequently especially when you are abroad in order to prevent higher costs.
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