Beantwoord

I cancelled my contract last year but I received a new invoice days ago

  • 1 February 2024
  • 4 reacties
  • 86 Bekeken
Z
  • z.li
  • heeft eerste post geplaatst
  • 2 reacties

Hi,

I had an odido mobile subscription before and I cancelled it on November 24, 2023 because I moved to Sweden. The contract was stopped on December 24,2023. But this year I received a new invoice on Jan 25, 2024. I cannot really login into my odido account to check the new invoice due to the 2-step verification. So that I don't know what this invoice is for. My latest payment so far was on December 29, 2023. Do I have to pay this new invoice? And if I will have to pay this new invoice I just received, could I know more details about this invoice?

Kind regards,

Zhaoyuan Li

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Beste antwoord door z.li 5 February 2024, 16:06

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4 reacties

Marciano van Odido
Rank
Reputatie 7
Badge +9

Hi Zhaoyuan, sorry to see you go, but I hope you're having a great time in Sweden! I've looked into the invoice for you and the last invoice you received in January is for the disconnection fee. When you cancel your subscription before the end of your contract you always pay a disconnection fee (schadevergoeding) that consists of 50% of the total costs that your subscription was still about to run for. The total is € 88,72 and it still needs to be paid.

If you have any questions, please let me know. I'm here for you! 😄

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
Z

Hi Zhaoyuan, sorry to see you go, but I hope you're having a great time in Sweden! I've looked into the invoice for you and the last invoice you received in January is for the disconnection fee. When you cancel your subscription before the end of your contract you always pay a disconnection fee (schadevergoeding) that consists of 50% of the total costs that your subscription was still about to run for. The total is € 88,72 and it still needs to be paid.

If you have any questions, please let me know. I'm here for you! 😄

 

Hi Marciano, thank you so much! 

Z

I have paid the invoice by transferring the amount manually. Could you help me cancel the direct debit please?

Marciano van Odido
Rank
Reputatie 7
Badge +9

Hi Zhaoyuan, you're very welcome! I don't see the payment coming in yet, but no worries. Manual payments take a few days to process. So, it should come in very soon. Once we've received this payment. The system will automatically cancel the direct debit, so everything should be fine! However, if you do receive an e-mail from us about another payment, please let me know and I'm happy to look into it, but from what I see now, it should be alright! 😄

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base

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