ODIDo refund - due technical issue amounting to €445.51
Order number XXXX
Cellphone# XXXX
Payment amount Jan.20 445.41 using link provided during visit/order in ODIDo Eindhoven.
AMP group called Jan.29 advises that due to technical issue the payment was not received & I must pay again the amount during the delivery of the phone which took place last Jan.30
Paid amount in cash 445.51 order# XXXX
Called customer service & they file the refund complaint & Contacted ODIDo Netherlands Business Chat Facebook
- Demy customer service confirmed filed the refund Feb.2 due to my complaint
- 14days is Feb.16-Feb.21 should receive the refund but not credited
Message again ODIDo NL business chat Facebook
- Anouk customer service - send email follow up to finance Feb.18
- Still not credited
Called ODIDo customer service
- advise not to do follow again since colleague did the email from finance & will cause a delay to do a follow-up causing to new update
- Latisha customer service responded from ODIDo business chat Facebook to be patient to wait for exact 14days which is Feb.21
ODIDo business chat Facebook
- Anouk customer service advise that they receive response from colleague in finance already credited to my account, but as per checking still no refund credited on Feb.21
- Made a follow up again as we have deducted for the 2nd payment for the plan Feb.20 amounting to €90.21
Make follow up call in customer service
- wait another 7days which is Feb.29 but still not credited
Send message to ODIDo business chat Facebook follow since still not credited
- NO REPLY 😢😢😢..…
Moderator edit: please don't add personal information to a public post.
Beste antwoord door Marciano van Odido
Bekijk origineel
