eSIM not linked to my number

Question

Hi,I extended my subscription with a new phone and eSIM. I received the phone and the eSIM letter. I added the eSIM into my new phone according to the instructions in the letter. However, my phone says no service. And I cannot see the eSIM (https://www.odido.nl/my/toestel-en-sim) in my odido account. In there I only have my physical sim card, which is still useable right now. Can someone help me?

xuxpp · Accepted Answer

Hello@xuxpp, welcome to our Community, I am happy to help you! Super nice that you have renewed your subscription with us, we are very happy about that. I checked right away with you and I see that your eSIM is still ready for activation. After scanning the eSIM/QR code, you always need to activate it yourself. In that case, I have done this for you. Your eSIM is now paired and activated. It is sim card number ending in ***2509.If you restart your device after about half an hour, you will be able to use it!Can you let me know if it works? I'd love to hear about it!Thank you, it works now.

Pharwin van Odido · Answer

Hello @xuxpp, welcome to our Community, I am happy to help you! Super nice that you have renewed your subscription with us, we are very happy about that. I checked right away with you and I see that your eSIM is still ready for activation. After scanning the eSIM/QR code, you always need to activate it yourself. In that case, I have done this for you. Your eSIM is now paired and activated. It is sim card number ending in ***2509.

If you restart your device after about half an hour, you will be able to use it!

Can you let me know if it works? I'd love to hear about it!

eSIM not linked to my number

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