Since I signed a few months ago I could never reach the hired speed, I tried several locations and nothing so this is not related to location antenna
Also the same phone with another chip get more than 500 Mbps
while with Odido I can not reach 200 Mbps never
I’m paying for Unlimited plus 600 Mbps
Please help me fix this
Thank you
Beste antwoord door Giondo
Bekijk origineel
+9
Hi Giondo, not nice to hear that you don't have the optimal internet speed on your phone. We're going to do our best to fix this! Can you try the following things for me to start with:
See if there's a software update on your phone and reset your network settings. Our network specialists still notice that this is still a common solution for this. Please let me know if this changes anything for you.
If not, we will research this issue. Please gather 3 different examples for me of when your internet is slow. These examples exist from:
I look forward to hearing from you and if the first options don't help, we will do everything we can to help you reach the highest internet speed possible! 😄
Hi Giondo, not nice to hear that you don't have the optimal internet speed on your phone. We're going to do our best to fix this! Can you try the following things for me to start with:
See if there's a software update on your phone and reset your network settings. Our network specialists still notice that this is still a common solution for this. Please let me know if this changes anything for you.
If not, we will research this issue. Please gather 3 different examples for me of when your internet is slow. These examples exist from:
I look forward to hearing from you and if the first options don't help, we will do everything we can to help you reach the highest internet speed possible! 😄
Hi thanks for answering
I tried several times the reset config for the apn, but still the same
here are some speedtest to compare
https://www.speedtest.net/my-result/a/9866299138
https://www.speedtest.net/my-result/a/9865401159
https://www.speedtest.net/my-result/a/9860887331
https://www.speedtest.net/my-result/a/9750340644
https://www.speedtest.net/my-result/a/9664483177
I hope this is enough information, please let me know how to continue
Thank you again
+9
Hi Giondo, thanks for the examples! I can't find you on your e-mail address, so please send me a private message with your 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. Once I receive this information, I can forward a case with the information above, and my colleagues will research it for you! 😄
Don’t get me wrong but your asking for waaaaay to much information, I can create a new profile and get a phone for free with all that information
I can provide you with my client number and phone number and you can find the rest in the internal database, or please tell how can I create a case with them
Thanks
+9
Hi Giondo, this information is standard verification. I will need this in order to create a case for you for my colleagues to research your issue. There's no other way. You can call my colleagues on 0800-0092 to create the case, but they will ask for the exact same information.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
