Reacties geplaatst door james968

3 Reacties

J
james968Doet lekker mee
gevraagd in Van bestelling tot installatie

KPN Installed Fiber in my neighborhood, but T-Mobile Website says DSL Only

It was in February.   How do I get ahold of webcare?  When I spoke to someone (from Sales) in chat, there response was basically “If its not showing up, we can’t do anything for you” thanksJames

4
Sander
3 jaar geleden
J
james968Doet lekker mee
gevraagd in Abonnementen en Prepaid

New phone but eSIM didn't transfer

Hi, I just got a new iphone SE.  I had a eSIM on the old one, and I attempted to scan the QR code to activate it on the new phone, but it doesn’t work. (When I try logging into the main support site, it tries to send me an SMS to verify my identify, but since there is no eSIM associated with the phone, I can’t get SMSs). Could someone from T-mobile assist?   Right now I have no phone service and can’t get SMSs to verify anything. I went to a store and they gave me a new eSIM.

5
W
7 maanden geleden
J
james968Doet lekker mee
gevraagd in Abonnementen en Prepaid

New phone but eSIM didn't transfer

Hi James, good to see that you already went to the store and that they gave you a new eSIM! Thank you for letting us know. Is everything okay now? 😊 Yes, it was a bit annoying that to log into the main support site, they needed to send me an SMS. (But the catch-22 is when your account is not working, you can’t get the SMS, so no access to the regular support site)

5
W
7 maanden geleden

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