Reacties geplaatst door ryzen01

9 Reacties

R
ryzen01is een Top Poster
gevraagd in Van bestelling tot installatie

Fiber plans in Amsterdam Zuid

@Waqqas I have Ziggo at the moment, KPN provides 200/20 maximum ADSL speed at my address. Do you have an approximate guess when fiber can happen in Zuid?

4
Lisa
2 jaar geleden
R
ryzen01is een Top Poster
gevraagd in Van bestelling tot installatie

Internet not activated yet

Hey @ryzen01,   The good news is that your T-Mobile Thuis subscription will be activated today.   This is how you deceive your customers. I am posting this here so other people can see how you treat new customers.  I log in to my Thuis and what I see is again the same: TV is activated but Internet is in the same status: processing. Of course, TV cannot work without Internet. So, you make it look like it’s activated but in reality there is no signal on the line.   

9
J
4 jaar geleden
R
ryzen01is een Top Poster
gevraagd in Van bestelling tot installatie

Internet not activated yet

I really appreciate your efforts but I am aware that you cannot control KPN nor decide when they will send out a technician to enable the signal for my house. (the date quoted was 8th of January so imagine how big their queue is if I have to wait a month!)  The box I already returned via PostNL and according to De Geschillencommissie there’s no way to charge any cancellation costs if the service hasn’t been delivered and used at all. No signal was turned on at my address therefore the modem and the TV box themselves never managed to communicate to any of T-Mobile servers or network in general. Therefore, no service was provided by T-Mobile as a provider to me as a customer. I am aware of my rights and the expectations were set in the contract however no service was provided and the violator of the contract was the company (T-Mobile). You can try to pass the blame to KPN as this is more of an infrastructural issue but then you should have advised me, in the shop, that the waiting time i

9
J
4 jaar geleden
R
ryzen01is een Top Poster
gevraagd in Van bestelling tot installatie

Internet not activated yet

Thanks @MelisaTMT, I appreciate your efforts but it’s too late for that. You know the idiom, first impression counts the most!  I’ve talked to customer support on Thursday when the earliest date of service activation by KPN was meant to be 8th of January, so I’ve agreed with customer support to cancel the service on the basis of violation of contract and late service activation contrary to what was communicated. I’ve already returned the box with modem, TV receiver, cables, etc. 

9
J
4 jaar geleden
R
ryzen01is een Top Poster
gevraagd in Van bestelling tot installatie

Internet not activated yet

I have a normal connector which a previous tenant used without an issue. Tmobile said issue is on their side with KPN and that the earliest activation date will have to be moved from December 10 to January 8. The website says:  

9
J
4 jaar geleden
D
dancmendesheeft eerste post geplaatst
gevraagd in Van bestelling tot installatie

Complaint about T-Mobile Internet Service

Thanks, please cancel my subscription. Another provider is arriving already on next Monday! ;-)

16
R
4 jaar geleden
M
Moucheronis een Top Poster
gevraagd in Van bestelling tot installatie

Router not connecting to DSL

I have exactly the same issue. The Internet was supposed to be activated from yesterday (Tuesday).  I received an SMS at 08:00 saying that the line is now active. However it is not, the globe icon on the modem is not green. When I login to My Thuis I see “Je aanvraag is in behandeling”. How can it still be under process if I signed a contract which says Internet service will be active from 10th of December? I called Tmobile immediately and they said it should come after 18:00. Of course, that did not happen.  I called again today and they told me there is nothing they can do and that KPN must turn on the signal. I have not signed anything with KPN nor I want to wait anymore. It is not my responsibility to wait for them nor I was given any notice about this when I signed the contract in the shop. The delivery of the service is 2 days late and it is falsingly “activated”.  My question is, how can I return the equipment and cancel the contract?

13
Piotr
4 jaar geleden
D
dancmendesheeft eerste post geplaatst
gevraagd in Van bestelling tot installatie

Complaint about T-Mobile Internet Service

I have exactly the same issue. The Internet was supposed to be activated from yesterday (Tuesday).  I received an SMS at 08:00 saying that the line is now active. However it is not, the globe icon on the modem is not green. When I login to My Thuis I see “Je aanvraag is in behandeling”. How can it still be under process if I signed a contract which says Internet service will be active from 10th of December? I called Tmobile immediately and they said it should come after 18:00. Of course, that did not happen.  I called again today and they told me there is nothing they can do and that KPN must turn on the signal. I have not signed anything with KPN nor I want to wait any more. The delivery of the service is 2 days late and it is falsingly “activated”.  My question is, how can I return the equipment and cancel the contract?

16
R
4 jaar geleden
M
Moucheronis een Top Poster
gevraagd in Van bestelling tot installatie

Router not connecting to DSL

Hi, I have exactly the same problem. Today at 08:00 I got an SMS that I am able to use all the services but DSL is not connecting after several attempts and restarts.

13
Piotr
4 jaar geleden

Laatst verdiende badges

Toon alle badges
ForumvoorwaardenCookie instellingen