Topics gestart door FlorentB_FR

2 Topics

F
FlorentB_FRis een Top Poster
gevraagd in Bekabeld Internet

Instable internet connection - intempestive disconnections

Hello, We lose internet access every 4-5 hours, and sometimes more often. We have to reboot the modem each time if we want the connection to come back. It's been like this for a few month already, I'd say since March, and it's happening more often lately.  Ithas started to be really problematic as we are working from home. There's no incident in the modem logs. The modem is a HG659.  Internet subscription Tmobile Premium 1000 mb/s ( and we only have 50mb, but that's another problem). Disconnect often happen around 7am, 11am, and in the evening randomly.   What can we do to get a stable connection ?   Kind regards,    Florent  

19
H
3 jaar geleden
F
FlorentB_FRis een Top Poster
gevraagd in Van bestelling tot installatie

Can't enter French phone number into contact info

Hello, We're moving to Amsterdam soon, and so we decided to subscribe to T-Mobile Home. After finishing the subscription, we were told that we would be contacted by phone for the installation, but we don't have a Dutch phone number, and we're unable to enter the +33 required to call french number from other countries. What should we do, or is there something T-Mobile can do? Note that we would like to avoid calling as we'll get extra costs to call Netherlands from France.

1
Sander
5 jaar geleden

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