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I have had my new router for a few weeks now. No updates for installation. Called today, got through to the third person at a contact centre, to have a recorded message that it was now closed.
My billing date is 2nd May, without any service.
Is there a quick way to contact without going through all channels?
Hi @Suzanne D, I just received more information about your connection from the network operator. They still need to finish the fiber network to your house and finish the fiber unit that needs to be placed in your home. Because you live in a high-rise building, it is difficult for them to give us an exact date on which they can install your fiber unit because for their planning they are dependent on many third parties such as the municipality and the housing association. This implies that it could takes weeks but also months before they are able to install your fiber unit.
Don't worry, they will proactively contact you when they are allowed to install a fiber unit at your place. Once they are finished, they will provide us with a signal that the network is ready. In turn, we will proactively contact you for an appointment with an installation technician of Guidion.
We'll keep pressuring the network operator Open Dutch Fiber to quickly progress with the roll-out, I hope that the construction will quickly continue for you!
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