Later when I contact T-mobile service center, she said that the log said that installation was successful. Wow! I do not have an internet but the log says that the installation is done. Great!
I contacted T-mobile service center via whatsapp and facebook. And finally I got help and they promised to send a technician. Unfortunately I was on my vacations and asked them to send a technician on the day I return back. During my vacation, I got a call from KPN. I missed first and called back. The guy said that he would call me later. I did not get any call after all. When I called KPN after my vacations, they said that their log said that I refused for an appointment of technician's visit. Again wow! And KPN said that they closed the ticket as I refused. They said that they do not send a technician without a ticket from T-mobile although they closed the ticket without my agreement. I tried to contact T-mobile several times and whenever I contacted they said they would do action immediately.
But today I found that T-mobile even did not send a new ticket again to KPN yet. I called KPN and T-mobile and contacted whatsapp and facebook. T-mobile thuis always says that they will fix it immediately. KPN says that they did not get a ticket from T-mobile.
So this is my story of waiting for an proper installation of an internet of T-mobile of 3 weeks. Now I am in 4th week waiting for the first connection of internet via T-mobile Thuis. I will soon be in a month or more.
Beste antwoord door Brian
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