At the end of April I moved to a new apartments and wanted to move my t-mobile subscription with me.
I checked if internet is available at my address and it was on the t-mobile webpage. However, your colleague in chat mentioned that currently fiber optic is getting connected there and until it’s done I won’t have internet connection but mentioned that it won’t take long.
I have waited for a month and in May I received a router. After chatting again with t-mobile I got an answer that everything is ready and Guidon should contact me to arrange an appointment. After a week or so I asked again and was given a number of KPN to call and make an appointment myself. KPN confirmed that everything is ready and transferred me several times before I finally reached Guidon who told me that the connection is not yet there and I should wait.
Now it’s June and there is still no internet although both t-mobile and KPN says it’s available at my address.
Moreover, I see that t-mobile currently offers 6 months discount instead of 4 when I applied for Internet.
I honestly do not understand why it’s taking so long and why there is such poor communication between the T-mobile, KPN and Guidon. I could wait more patiently if there was an alternative for a wired connection but there is not, I can’t use DSL because it’s being switched to fiber. This is extremely disappointing and I regret my decision to stick with T-mobile because of the customer benefit.