this is unacceptable, second time in a row that i have blatantly been lied to from an Odido Shop in Rotterdam. First regarding the cost of the installation of Fiber optic. they said ALL costs related to installation where covered and that it would take less than 5 working days ( after taking more than 2 months ) they sent someone to install and said things would cost more. automatic cancel of service.
second case: on saturday 27 2024, i bought an S24ultra black 512 with the promise that it would arrive betwen yesterday and today. I got a link to pay via Ideal, i paid, but i got no confirmation from my payment. no receipt nothing. no more news on when i can get my phone…
how is this possible ? if you buy something at cool blue or kpn or albert heijn, you get a receipt of purchase! but not only that, i have no confirmation on when i can receive my phone. what is this ? is odido some kind of start up ? invest on an ERP like SAP to give you some insights into what is actually going on with your sub par processes and information.
how is it possible that they do not know when they will send my phone, after calling multiple times nobody can tell me anything about the phone.
Hi David, welcome to our Community! I've looked into your order and the phone that you ordered should be available. Seen you haven't received it yet, I think your order got stuck. I'm sorry for the inconvenience. Please call my colleagues on 0800-0092 and ask for Telesales as soon as possible, so they can help you get a new order in. You don't receive a confirmation that you paid your order. You only receive a confirmation of your order as a whole. I see that this e-mail has been sent to you a few times. Are you not receiving it?
About the installation costs for Fiber, I'm tagging 
