Good evening
It is the second time that I received an invoice from Odido, for a mobile number subscription that does not belong to me.
How is it possible? And how can this be resolved?
If a new subscription was accidentally assigned to me by Odido, I would like to request the immediate cancellation of it (without penalty settlement). I would also like to get the immediate refund of any charge that already was made in association to this number.
I look forward to hearing from anyone who can possibly help.
Thank you!
Hi CB, welcome to our Community! I've looked at your e-mail address and I see that you've requested 2 renewals on your account. One Jump Renewal that started on the 26th of August and one Early Renewal that started on the 9th of August. I think one of those should've been cancelled… Please send me a private message with the 06-number of the subscription that youw ant to cancel with the dae of birth, zip code + house number and the last 4 digits of your IBAN. I'm happy to look into it! 
