Beantwoord

Activeer mijn abonnement

  • 31 January 2021
  • 33 reacties
  • 267 Bekeken
A
  • Aixst
  • is een Top Poster
  • 20 reacties

I subscribed to a family package before, but I can’t activate this subscription. What should I do? I have no way to use the wireless network now.

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Beste antwoord door Jason van Odido 1 February 2021, 09:25

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33 reacties

A

Everything is fine, there is a network available. Thank you so much for your answers!

A

 

A

I saw it said so, what is the situation?

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @Aixst, welcome to the Community!

It looks like you're using your own cable to connect the DSL-port on the back of the modem to the ISRA. Can you please connect the DSL-cable that we sent to the ISRA? It should have a tag on it labeled “DSL”. I'm sure that will get the connection up and running!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
A

hello,I have connected your DSL cable to the ISRA point, but it does not seem to have changed.

A

@JasonDon't I need any operations on the network to activate it? Deductions have not yet started.:slight_frown:

A

Can you send me another DSL line? Because my line is damaged, I wonder if there is a problem with the DSL line?This is really bad, because I don’t have any Wi-Fi now, I’m really anxious.

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @Aixst, it looks like the modem hasn't been connected to the correct installation point (ISRA), or perhaps something is indeed wrong with the wiring. By “DSL line” do you mean another DSL-cable? If so, sure thing, but I'm not entirely convinced that's the problem, yet. First I want to make sure if that's the problem, otherwise we can't ascertain the issue at hand and you'll be waiting for a solution longer than necessary!

Can you post one more picture of both the frontside and backside of the modem and the ISRA, please? 

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
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A

Is that right?

Waqqas
Rank
Reputatie 7
Badge +15

@Aixst 

This doesn't look like the main ISRA, is there nothing from the picture I posted above in your fusebox for example?

Welkom op de Odido community!
A

No, nothing else. Then what should I do?

A

I found ‘kopernetwerk beschikbaar ’in KPN, what does this mean?

Waqqas
Rank
Reputatie 7
Badge +15

@Aixst

There are 3 cables connected, first identify the main one which enters your house and make sure that only that one is connected.

Kopernetwerk is beschikbaar means there is DSL possible in your house.

Welkom op de Odido community!
A

Do I already have DSL at home? Means we have another network at home? But no matter which wire I connect to, the earth light is not on.

Jason van Odido
Rank
Reputatie 7
Badge +16

@Aixst Sometimes the ISRA isn't placed in the fusebox, but rather in de living room. Some ISRA’s are located behind furniture for instance and some aren't directly visible. I checked the initial line-report and it doesn't state where the ISRA is placed - on some occasions the grid operator adds a comment on the ISRA's location. 

If you can't find it, I'll send over a technician to check its whereabouts. No worries, we'll get to the bottom of this!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
A

I really can't find these things, can you ask someone to check it for me? Thank you so much！

A

My friend told me that it might be because the network company hasn't opened the network yet. Is that true?

Jason van Odido
Rank
Reputatie 7
Badge +16

That's fantastic @Aixst, thanks for being so patient! 😁

Enjoy your subscription and please feel free to ask for help, should you be in need of help in the future. Stay safe!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
Waqqas
Rank
Reputatie 7
Badge +15

Hello @Aixst 

Did you order a fiber or DSL connection?

If fiber are all the 6 lights on the mediaconverter on?

If DSL is your modem connected to the ISRA using the grey DSL cable and could you attach a picture of the ISRA?

Your subscription will be active on the installatiedatum which you can see in your T-Mobile thuis account.

Welkom op de Odido community!
A

My subscription is DSL, what is ISRA? I saw the date in the letter is January 28.

A

The t-mobile home website shows that I have an unprocessed subscription. How do I activate it?

Waqqas
Rank
Reputatie 7
Badge +15

@Aixst 

ISRA is the main connection point where the KPN cable is also connected. Some examples :

 

Welkom op de Odido community!
Waqqas
Rank
Reputatie 7
Badge +15

As soon as your modem will work the status in your T-Mobile thuis account will be updated.

Welkom op de Odido community!
A

I only have these, I don’t know why the third "Internet" keeps light off？

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