Since 11-10-2022 no more internet Geen Glasvezel Fibre Issue LOS RED

Hey @Andreas Haarlem, thanks for the update and I’m sorry to hear that BAM can only come on Thursday, I had really hoped that they could have helped you sooner! Whilst reading your dossier I'm frustrated that there is yet another technician required. I can assure you that we and I try our utmost best to make this the last one!

To help you out as much as possible I double checked all registrations, but nothing seems to be off. The Media Converter which the Guidion technician registered is also the same one as you currently have in your possession, namely the one with the serial number ending on: ‘6A7.’ The sudden change in the LOS light could be explained by the fact that the Guidion technician measured no life on your fiber line. Usually the technician gets at least some reponse on the fiber line, but in this case it really seems to be in the fiber network.

Therefore I do trust that the technician of Thursday could be the last one and we will do everything in our power to make it the last one. Hopefully we can get you online quickly!

Hi @Andreas Haarlem, I'm really happy to read this! Thanks a lot for giving this update. I took a look into the system to check if the appointment is this Thursday or next week on Thursday, but I don't see the appointment yet. So please keep us posted. Fingers crossed that you're online within three days! 🍀

Hi @Najumudeen_NL, I will help you further in the topic down below! 😊

Don’t expect contact with the engineers. They will check to see if the fiber connection is up. If they confirm that the media converter/ ONT either Guidion or maybe the fiber operator will be sent. But don’t expect communication from T-mobile. Give them time to go through their process and it will get solved eventually. But it will take time and a lot of patience...

what are my cancelation rights here because you fail to deliver service???

well I have a Vodafone subscription which is now out of data, I did subscribe also since saturday to T-Mobile but that is subscribed as Unlimited  so there is not more ulimited i can get but that connection is not enough for working from home… :( 

Hi @Andreas Haarlem, thanks for your reply and update. We would have liked to see that the issue could have been fixed by the Guidion technician, but the issue has been noted in the main line and network of the connection. Because the Guidion technician is unable to fix that, the grid operator has been notified to fix this ASAP. I've checked this right away and see that the feedback of the technician has landed. I've notified our technical department to notify the grid operator in their turn. We're on the ball and I've got good hope that we can fix this right away.

Hi @Boris 

Thanks for the response, I understand that the issue is under investigation, I was studying your Algemene forwarden...: 
17. We hopen natuurlijk dat het niet zal gebeuren, maar als een netwerkstoring 12 uur of langer duurt, kun je een beroep doen op onze (wettelijke) compensatieregeling. In geval van een storing vind je hierover, en over het eventueel van toepassing zijn van de compensatieregeling, meer informatie op onze website www.t-mobile.nl

So we passed the 12h some time ago so what are the compensatieregeling? search on your website does not have any relevant information's:

Zoeken op T-Mobile

Can I expect a Credit for the Time you're not able to provide the Service?

Yes exactly the same issue with me, it started with 

LED for PON is blinking fast and Internet globe is red.
Then LOS was Red on the fiber converter which means no signal at all 

now its back to:
LED for PON is blinking fast and Internet globe is red on the WIFI Hub.
I assume that means the Fiber Converter detected a Signal but is failing to Sync

I checked the fiber with my Phone camera, and I can see a little white light coming out the tip 

Note: I do not recommend trying this with your eyes use the Camera of the phone ;)