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Cannot call to international numbers

  • 28 October 2020
  • 39 reacties
  • 2306 Bekeken
Toon eerste reactie

39 reacties

Hajar van Odido
Rank
Reputatie 7
Badge +9

Hi @juliep1991 

I have removed the barring so if you restart your phone you should be able to make international calls again. I hope you are satisfied with my help!

Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
J

Hi @Hajar 

Amazing, thanks a lot! It worked!

Have a nice day!

A

Hi @Hajar ,

I am having the same exact problem. I cannot make an international call. Can you please fix my account too? I have no payments due. @Hajar 

Hajar van Odido
Rank
Reputatie 7
Badge +9

Hi @skalo 

Welcome to T-Mobile! I checked your account and i see you had barring therefore you weren’t able to make international calls. I removed the barring so if you restart your phone you will be able to make calls again. 

If you have any other questions, please let me know!

Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
V

I have the same issue.

Please remove the barring for international calls.

 

S

Hi @Swider1989 

Do you have a new subscription? All new subscriptions have a barring for international calls the first 2 months. The barring is automatically removed after the first 2 months. Or do you have a payment settlement? You also get a barring on international calls during a settlement. The barring will be removed once the payment is fully done.

Please let me know if it regards the above. If not, send me a private message with your 06-number, name, birth date, full address and the last 4 numbers of your account number. I will check your settings. Looking forward to your reply!

Hello @Hajar,

I just got a t-mobile with subscription. 

Is this possible to remove international barring before the first 2 months?

Waqqas
Rank
Reputatie 7
Badge +15

Hello @seifolahi.elahe 

For the first 2 months customers will have a barring for use outside NL, calling to the EU, calling to paid service numbers and using paid sms services.

After 2 months these barrings will automatically be lifted but if you want them removed now it will cost you around 120 euro. Please wait for a moderator to reply.

Welkom op de Odido community!
Pharwin van Odido
Rank
Reputatie 6
Badge +6

Hi @Anitam Nirjhar are you currently in the Netherlands or another country? Are you trying to manually search for another network abroad or are you currently in the Netherlands? Can you switch between the netwerks 2G/3G/4G/5G to see if it works on another netwerk, in stead of 4G? Could you check for me whether the software of your device is up-to-date? Another thing you can do is perform a cross-test. To do this, put your SIM card in another device to see if it works. Then you can find out whether it is your SIM card or your device. 

 

I'd like to hear it from you!

 

Kind regards, 
Pharwin 

Hajar van Odido
Rank
Reputatie 7
Badge +9

Hi @DarioG 

I see you had a barring for foreign use. I removed the barring so if you restart your phone you will be able to make calls again. If you have any other questions, please let us know!

Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
A

Hi @Pharwin , 

I am currently residing in the Netherlands. This has nothing to do with the device. I have anyway already tried putting my sim to another device and it still doesnt work.

 

Kind regards,

Anitam

Pharwin van Odido
Rank
Reputatie 6
Badge +6

Hi @Anitam Nirjhar I've checked the number that's mentioned in your profile. Is that the correct number? I can see that there are no barrings submitted. Can you reboot the device once and check whether 'data roaming' and 'mobile data' are turned on? The 'do not disturb' and 'airplane mode' functions are off?

If it is not the settings, can you connect to another provider? In [Country] you can choose [providers]. On our website we have a nice overview per country: https://www.t-mobile.nl/mobiel-abonnement/buitenland/cover-buitenland. Could you try for me to manually select a network from another provider to see if it works? I'd like to hear it from you!

 

Kind regards, 

Pharwin 

A

Hi @Pharwin ,

Yes that is the correct number ending with 0248. The 'do not disturb' and 'airplane mode' functions are off. I have rebooted the device, Data Roaming is ON with Voice and Data set to 4G, I have tried selecting other networks (NL KPN, vodafone NL) but when I select them the phone immidiately goes out of network. 

I still cannot make an international call to Bangladesh +880, provider in my country Grameenphone (GP).

I cannot access the page -  https://www.t-mobile.nl/mobiel-abonnement/buitenland/cover-buitenland.

Please let me know if you need any more information.

 

Kind regards,

Anitam

 

Hajar van Odido
Rank
Reputatie 7
Badge +9

Hi @Vince87 

Do you have a new subscription? All new subscriptions have a barring for international calls the first 2 months. The barring is automatically removed after the first 2 months and you will be able to make calls. If it regards something else send me a private message with your 06-number, name, birth date, full address and the last 4 numbers of your account number and I will check your settings. 

Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
V

Hello - I am a new customer and have this issue as well. Could you remove my barring for foreign use?

I can't make a call to the US.

Thanks! 

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