Internet got installed but wasn't working. The person who installed said that it would take 4 hours to be active, and that I would receive a call from someone from T-Mobile. 4 hours passed, no internet connection, no call. I've waited until next day morning. Still no Internet connection, sent a private message to T-Mobile Webcare on Twitter. Still no response. Opened a live chat on website, person said that he could only help with stuff related to mobile, and not house internet, suggested me to call T-Mobile. Tried to call T-Mobile, no option in English, couldn't get a person to talk to me. Tried to login on T-Mobile Huis, email to activate comes almost 24 hours late (when it comes) and link is expired. Messaged T-Mobile on Facebook, no response after 1 day.
In short, 4 days without internet and I don't know how to solve my problem or even cancel the service that I never was able to have.
Beste antwoord door Brian
Hi rambrogi, the grid operator tried to contact your to make an appointment but apparently they were not able to reach you. However your connection should be up now but I still cannot connect to your modem. Could you try the following steps?:
Disconnect the convertor and the modem from the power.
Reconnect the power from the convertor and wait one minute.
After this, also reconnect the power from the modem.
After these steps you should be online! If this is NOT the case then disconnect the convertor from the power again but leave the modem on and send me a message and I will investigate your line further!