Internet got installed but wasn't working. The person who installed said that it would take 4 hours to be active, and that I would receive a call from someone from T-Mobile. 4 hours passed, no internet connection, no call. I've waited until next day morning. Still no Internet connection, sent a private message to T-Mobile Webcare on Twitter. Still no response. Opened a live chat on website, person said that he could only help with stuff related to mobile, and not house internet, suggested me to call T-Mobile. Tried to call T-Mobile, no option in English, couldn't get a person to talk to me. Tried to login on T-Mobile Huis, email to activate comes almost 24 hours late (when it comes) and link is expired. Messaged T-Mobile on Facebook, no response after 1 day.
In short, 4 days without internet and I don't know how to solve my problem or even cancel the service that I never was able to have.
Beste antwoord door Brian
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