Hi! I'd like to know if I can install and use the new equipment with the new speed or if I really need to wait for the appointment, as the box has a QR Tag about “how to install” instructions, but I don't want to waste my time installing anything if I'll have to wait for a technician to come Sunday to activate the new modem. 🤔
Beste antwoord door Waqqas
Bekijk origineelRosie was able to do some stuff and I got 3500 down 7200 down (max across multiple tests, but most frequently around 1.8 ~ 2.5 down). Better than 400 but nowhere near the contracted speed.
Hopefully things will work properly soon. I wouldn't want to have to downgrade or switch to another service. I already spent too much energy on this (and so did you).
Hi
I was told it would not go on line because he needed to talk to someone in your central and your central was closed because it was a Sunday, but that the device would be activated by an employee on your end.
Why is the information divergent? Also, why do you send a technician without keeping enough employees on your back end to activate services?
I don't think there's any problem with the fiber or the device, you just need to allow it to connect. I notice it gets signal when the fiber is connected to it, but it won't capture an IP address because you didn't give it permission.
I would rather have you authorize the device to connect so I can test it on my end without a new appointment.
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