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I subscribed to a family package before, but I can’t activate this subscription. What should I do? I have no way to use the wireless network now.

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Beste antwoord door Jason van Odido 1 February 2021, 09:25

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Reputatie 7

I don't see the connection point (ISRA) on the pictures. How did you connect the modem to the ISRA?

It is like this now.

I only have these, I don’t know why the third "Internet" keeps light off？

Reputatie 7

+15

As soon as your modem will work the status in your T-Mobile thuis account will be updated.

Reputatie 7

+15

@Aixst

ISRA is the main connection point where the KPN cable is also connected. Some examples :

The t-mobile home website shows that I have an unprocessed subscription. How do I activate it?

My subscription is DSL, what is ISRA? I saw the date in the letter is January 28.

Reputatie 7

+15

Hello @Aixst

Did you order a fiber or DSL connection?

If fiber are all the 6 lights on the mediaconverter on?

If DSL is your modem connected to the ISRA using the grey DSL cable and could you attach a picture of the ISRA?

Your subscription will be active on the installatiedatum which you can see in your T-Mobile thuis account.

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