Beantwoord

No internet at home, red light in modem

  • 21 September 2022
  • 35 reacties
  • 324 Bekeken

Hello, 

I have no internet from last evening, we have a red light in modem and restart is not helping, can you check?

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Beste antwoord door Lisa 27 September 2022, 11:10

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35 reacties

@Lisa yep. cancelled the appointment 

Thanks a lot Lisa 

I am also in De Meern, Utrecht.. Nyeveltstraat 

Reputatie 7
Badge +4

Hi @Sbalram and @Jeroenloes, thanks a lot for notifying! We are aware of this problem and we're working hard on a solution. We will keep you informed in the topic down below with more information and updates. I'm sorry for the inconvenience! 

 

Also note i have only one t mobile phone with me when I go to office to work no internet at home for my family, is there a way to solve this until the problem is fixed ..which apparently only after 2 weeks:(

Reputatie 7
Badge +9

Hi @Sbalram, thanks for your reply! I would have loved to fix this for you, but have no insight into your agenda and the one of the technician. You can check the digital agenda or call them at 020-3232767. 

To make sure you have enough data, we can arrange a credit for a T-Mobile or Tele2 SIM card. If you pick one up at the nearest T-Shop for the price of € 10,00 and show us the receipt, we can credit these costs. If you have any questions in the meantime, let us know. We're here for you!

Ok thanks, will buy one sim now at Utrecht centre t mobile Shop.. pls send me the voucher for internet..

Reputatie 7
Badge +4

Hi @Sbalram, yesterday I already sent a 7-day voucher to you! You can find it in a private message. If you need another one, please let me know and I will provide you with a new code. 

Yes, pls provide a new one as we need a new sim for my family while i am working at office.

Please find the new sim card invoice for your processing 

 

Reputatie 7
Badge +4

Hi @Sbalram, perfect - thanks for letting me know! I’ve just sent two extra vouchers to you. Also great that you’ve sent the receipt over here. I just arranged the compensation for you. You can check it in your My T-Mobile Thuis environment: https://thuismy.t-mobile.nl/rekeningen/compensaties. I hope you have a lovely weekend! 

Hello Lisa, internet started working again today morning, is this something fixed by you? 

Globe sign on my wifi is red and my internet is not working. I already paid the bills and checked the cables and restarted my modem but still no internet. How can I solve the issue?

Reputatie 7
Badge +20

Hello @Bsafi 

Do you have a Fiber or DSL connection?

If you jave a Fiber connection, which lights are on, off or blinking on the mediaconverter? You can also remove the power from the mediaconverter for a bit, maybe it'll help.

Also check your T-Mobile thuis account under actuele storingen to see if there is mentioned something.

Reputatie 1

Hello Lisa, internet started working again today morning, is this something fixed by you? 

I just read this topic. It sounds like you have the same problem as me. Over here the internet wend down wednesday evening. It was up arond 10:10u this morning, for around 10 or 15 minutes and is now down again.

Over here also the green lights on the media converter and all grean lights on the modem, except for the globe-icon that is red.

Is your internet still working?

It's gone again :( 

Reputatie 1

It's gone again :( 

Okay, sounds like exactly the same as at our house. We live in De Meern, near Utrecht.

Reputatie 1

I am also in De Meern, Utrecht.. Nyeveltstraat 

O wow, thats even the same neighbourhood. Hopefully T-mobile will combine these problem reports and find the solution soon.

You can find my topic over here (in Dutch): 

 

Reputatie 7
Badge +20

Hello @Sbalram 

Do you have a Fiber or DSL connection and have you checked your T-Mobile thuis account under actuele storingen if there is a problem in your area?

Also check the cables so internet cable from the mediaconverter to the WAN port of your router or in case of DSL the DSL cable from the KPN ISRA to the DSL port on your modem.

If you have a mediaconverter which lights are on, off or blibking on it?

We have fiber, i checked no downtime. Will send photos/ videos soon.

Please find the pictures attached 

 

Reputatie 7
Badge +20

@Sbalram 

Is the PON light on the converter blinking? If not then you should have internet, make sure the internet cable is going to the WAN port of the router.

Reputatie 7
Badge +4

Hi @Sbalram, thanks a lot for sending this picture! I already I want to fix this as soon as possible for you. I’ve sent an Unlimited Data voucher in a private message to you, so you can make a hotspot with your phone for now. Can you also send a picture of the ONT (the white Media Converter)? This way I can also check the lights on this device. I also want to hear if the LOS-lights on the ONT blinks fast, slow or not at all. Please let me know, so I can help you further. 

@Lisa  Do i need to keep the appointment with Guidion or cancel it ? i managed to bring that forward on to next wednesday, let me know?

Hi please find the pictures 

 

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