No internet in Lelystad, 8232 region

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Waqqas
Rank
Reputatie 7
Badge +15

Best is to wait for a moderator to reply, they could check your connection and take further steps like sending a technician.

Welkom op de Odido community!
M
Reputatie 1

I see. How long does it take for moderators to take a look on the posts? I’m a new customer using it for a month now and my first issue so far. Thus, don’t know what to expect. 

eric
Rank
Reputatie 7
Badge +14

They are here again tomorrow. You can also call customer care tomorrow.

Welkom bij de klant-helpt-klant Community van Odido.
M
Reputatie 1

I see, thanks for your help guys!

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @mehemmedv, it looks like the modem's never been online before, but that might just be the error-message we're receiving during the line analysis. I see you've managed to make an appointment with Guidion for today. Hope they can help! Please keep us updated and if I can do anything to fasten the process, I'd be more than happy to help.

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
M
Reputatie 1

Hi @Jason ,

I don’t understand why the modem’s neve been online? I have been using it for a month but just started to happen since yesterday morning.

 

 

Lisa
Reputatie 7

Hi @mehemmedv, thanks for the quick response! I can understand your thoughts. Like Jason said, it might just be the error-message we're receiving during the line analysis. So, don't worry. I'm really glad that help is on its way. Please let us know as soon as everything works perfect again, so I can arrange the compensation for you! 😊

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
Lisa
Reputatie 7

Perfect @mehemmedv, thanks! If there is anyone in your household with a mobile subscription from Tele2 or T-Mobile, please let me know. This way I can provide you with an unlimited Data voucher untill Monday. 

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
M
Reputatie 1

@Lisa Unfortunately, no one has a sim from those two providers. 

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