No internet in Lelystad, 8232 region

M
Reputatie 1

Hello,

In my wifi router, the globe symbol is all red, I tried to plug it off and on along with the media converter. It doesn't help. How can I fix the issue?

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34 reacties

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @mehemmedv, I completely understand the necessity to have Unlimited data available at all times - especially when working from home. 

Do you happen to use a T-Mobile or Tele2 SIM card (prepaid or subscription)? If so, I can offer you a voucher for Unlimited Internet to bridge the gap. Then you can stay online indefinitely during the next seven days via mobile hotspot on PC and laptop. You also do not have to supplement this bundle, so you are not limited to just a few GB per day. Please let me know if I can sort this out for you and I'll send you a voucher code as soon as possible!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
M
Reputatie 1

Hi @Jason 

This is not acceptable. I’m working from home and I constantly need unlimited internet. I have already consumed my mobile internet. Is it possible to provide me some sort of internet? Should I buy a t-mobile number and you can reimburse and provide unlimited internet?

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @mehemmedv, the average processing time lies between two to four working days. So that means your case will be handled within the next two days. I surmise it'll be fixed either tomorrow or on Monday - depending on the difficulty of the matter. 

You'll receive an update via email, but I can keep an eye on your case as well. Thanks for your patience!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
M
Reputatie 1

Hi @Jason 

Do you know when KPN technician will fix the issue?

Jason van Odido
Rank
Reputatie 7
Badge +16

Hello @mehemmedv, unfortunately, like several other customers, your connection is offline due to an issue in the main distribution center. This has been a long-standing problem. Grid operator KPN has repaired several patches in the local exchange on the 28th, this didn't offer a complete solution however, since several connections are still offline.  We've contacted KPN to fix the matter as quickly as possible. Sorry for the inconvenience!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
M
Reputatie 1

Hi @Lisa 

The same issue started to happen yesterday as well and called your customer service, he said that I will get an email today, but no response so far. Can you please enforce this? Thanks!

Lisa
Reputatie 7

Yay, really happy to hear this @mehemmedv! I just arranged the compensation for you, which you can check in your My T-Mobile Thuis environment: My T-Mobile Thuis | Rekeningen inzien en informatie over je abonnement. Enjoy the rest of this sunny week! 🎈

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
M
Reputatie 1

Hi @Lisa 

After waiting for few hours for the KPN technician, they managed to resolve the problem. 

Lisa
Reputatie 7

Hi @mehemmedv, thanks a lot for the update! Great to hear that they're coming by tomorrow. Perfect that you'll keep us posted, you rock! 

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
M
Reputatie 1

Hi @Ginny 

KPN netwerk has scheduled an appointment for tomorrow morning to fix the fiber cable issues. I will keep you posted once the issue is fixed. 

M
Reputatie 1

Hi @Ginny ,

I didn’t get any email about the next appointment. Could you please help me to set this up? Thanks!

 

cc @Lisa @Jason 

M
Reputatie 1

Thanks!

Ginny
Rank
Reputatie 6

No worries @mehemmedv, you will recieve the email today at the end of the day or tomorrow morning!

Ik ben per 01-01-2023 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag!
M
Reputatie 1

@Ginny I didn’t get any email about scheduling the next appointment. Can you please help me with that? The technician said that more sophisticated technician should visit to investigate the issue.

 

Best regards,

Mahammad 

Ginny
Rank
Reputatie 6

Thanks for updating us about the appointment @mehemmedv. I’m sorry that he couldn’t fix the problem right away, but I’m convinced that it will be soon!

Ik ben per 01-01-2023 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag!
M
Reputatie 1

Hi @Lisa ,

The technician has just visited for fixing the problem. However, he couldn’t figure out the issue yet and also checked the central place for the network of lines and that also looked good. The issue remains the same so far. He said that I will receive an email for a new appointment in which some other technicians will visit.

 

Best regards

Mahammad

M
Reputatie 1

Hi @Lisa 

Yeah, no pb. Thanks a lot for the help along the line. I will keep you posted!

Lisa
Reputatie 7

Thanks for letting me know @mehemmedv! I'm sorry for this. But I thought I am going to ask it just to be sure, because I want to help you the best way I can. 

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
M
Reputatie 1

@Lisa Unfortunately, no one has a sim from those two providers. 

Lisa
Reputatie 7

Perfect @mehemmedv, thanks! If there is anyone in your household with a mobile subscription from Tele2 or T-Mobile, please let me know. This way I can provide you with an unlimited Data voucher untill Monday. 

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
M
Reputatie 1

Hi @Lisa 

Thanks! I will let you know on Monday after the technician visit.

Lisa
Reputatie 7

Hi @mehemmedv, thanks for the quick response! I can understand your thoughts. Like Jason said, it might just be the error-message we're receiving during the line analysis. So, don't worry. I'm really glad that help is on its way. Please let us know as soon as everything works perfect again, so I can arrange the compensation for you! 😊

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
M
Reputatie 1

Hi @Jason ,

I don’t understand why the modem’s neve been online? I have been using it for a month but just started to happen since yesterday morning.

 

 

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @mehemmedv, it looks like the modem's never been online before, but that might just be the error-message we're receiving during the line analysis. I see you've managed to make an appointment with Guidion for today. Hope they can help! Please keep us updated and if I can do anything to fasten the process, I'd be more than happy to help.

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
M
Reputatie 1

I see, thanks for your help guys!

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