Hello,
In my wifi router, the globe symbol is all red, I tried to plug it off and on along with the media converter. It doesn't help. How can I fix the issue?
Hello,
In my wifi router, the globe symbol is all red, I tried to plug it off and on along with the media converter. It doesn't help. How can I fix the issue?
Hi
The technician has just visited for fixing the problem. However, he couldn’t figure out the issue yet and also checked the central place for the network of lines and that also looked good. The issue remains the same so far. He said that I will receive an email for a new appointment in which some other technicians will visit.
Best regards
Mahammad
Thanks!
Hi
After waiting for few hours for the KPN technician, they managed to resolve the problem.
Hi
Thanks! I will let you know on Monday after the technician visit.
Thanks for letting me know
Hi
Yeah, no pb. Thanks a lot for the help along the line. I will keep you posted!
Thanks for updating us about the appointment
Best regards,
Mahammad
No worries
Hi
I didn’t get any email about the next appointment. Could you please help me to set this up? Thanks!
cc
Hi
KPN netwerk has scheduled an appointment for tomorrow morning to fix the fiber cable issues. I will keep you posted once the issue is fixed.
Hi
Hi
The same issue started to happen yesterday as well and called your customer service, he said that I will get an email today, but no response so far. Can you please enforce this? Thanks!
Hello
Hi
Do you know when KPN technician will fix the issue?
Hi
You'll receive an update via email, but I can keep an eye on your case as well. Thanks for your patience!
Yay, really happy to hear this
Hi
This is not acceptable. I’m working from home and I constantly need unlimited internet. I have already consumed my mobile internet. Is it possible to provide me some sort of internet? Should I buy a t-mobile number and you can reimburse and provide unlimited internet?
Hi
Do you happen to use a T-Mobile or Tele2 SIM card (prepaid or subscription)? If so, I can offer you a voucher for Unlimited Internet to bridge the gap. Then you can stay online indefinitely during the next seven days via mobile hotspot on PC and laptop. You also do not have to supplement this bundle, so you are not limited to just a few GB per day. Please let me know if I can sort this out for you and I'll send you a voucher code as soon as possible!
Hello
Which mediaconverter do you have and which lights are on, blinking or off on it? Also make sure the internet cable is going to the WAN port of the Zyxel.
It’s Connection Technology Systems media converter. The internet cable goes to WAN port of Zyxel.
Have you checked your T-Mobile thuis account under actuele storingen to see if there is any problem reported in your area?
Yes, It says there is no malfunction in actuele storingen section in my account.
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