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Since 11-10-2022 no more internet Geen Glasvezel Fibre Issue LOS RED

  • 12 October 2022
  • 40 reacties
  • 481 Bekeken
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40 reacties

A
Reputatie 3

well I have a Vodafone subscription which is now out of data, I did subscribe also since saturday to T-Mobile but that is subscribed as Unlimited  so there is not more ulimited i can get but that connection is not enough for working from home… :( 

L
Rank
Reputatie 6
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Day 7 without internet…

no words from T-Mobile or any Technician…

 

For the moderators: @Lisa@Boris : has this person been offered a unlimited voucher for mobile? If he has a T-mobile of tele2 sim card that may relieve the pain somewhat….

Ik ben ook maar een klant die wel eens andere klanten probeert te helpen.
A
Reputatie 3

Day 7 without internet…

no words from T-Mobile or any Technician…

 

A

Day 6 without internet…. seems like my old username suddly does not work…

 

A
Reputatie 3

Day 5  without internet….

when reading the other posts, I see some of them get answers…some of them get engineers dispatched, which report later that its back working…

  so this tells for me that they have a problem getting their network in order.. they have either to much problems or to less engineers to keep it maintained very frustrating for customers perspective when they hold the monopolies for fibre in my area…

 

Why cant anyone tell me what thos engineers are doing to resolve my problem or am I just still in the waiting queue for getting help??

 

A
Reputatie 3

what are my cancelation rights here because you fail to deliver service???

A
Reputatie 3

don’t expect communication from T-mobile ?  what kind of service is that? no wonder they have 1start rating at Trustpilot… They have a serious support issue 2 days ago i tried calling them, after fighting with that automation who seems to not understand me, my call just got dropped...

L
Rank
Reputatie 6
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Don’t expect contact with the engineers. They will check to see if the fiber connection is up. If they confirm that the media converter/ ONT either Guidion or maybe the fiber operator will be sent. But don’t expect communication from T-mobile. Give them time to go through their process and it will get solved eventually. But it will take time and a lot of patience...

Ik ben ook maar een klant die wel eens andere klanten probeert te helpen.
A
Reputatie 3

Day 4 without internet….

still no word from you so called engineers… either you have a major infrastructure issue or you just dont care…  what are my cancelation rights here because you fail to deliver service???

 

getting to a person on your hotline is the worst… and then all i hear is we have send the case to the engineers… but how do i speak to those??? how can I update the ticked??? how can i see the status of the ticked without the need to tell your Hotline robot my Post code for 100 times??

 

 

Boris
Rank
Reputatie 7

Hi @Andreas Haarlem, in case of the above-mentioned indication on ONT, we can assume that the incoming signal is not properly working. The technical department is currently working on the issue and making sure we can give you a solution ASAP. Testing would be at your own risk however and I'd advice on waiting on the technical department and their investigation. Thanks! 

A
Reputatie 3

Yes I understand that part, but Can I not visual check if this is caused by the short UTP cable or by the incommoding signal?

I can do that on a storage server which has FCP ports..

Waqqas
Rank
Reputatie 7
Badge +15

Hello @Andreas Haarlem 

If the LOS light is blinking slow (once a second) than that means that there is no Fiber signal.

Welkom op de Odido community!
A
Reputatie 3

Day 3 without internet ….

Question, I am working with FCP in My job so I am familiar with Fibre Technology,  Should I not see some light when checking the fiber cable with my Phones camera?

 

 

 

A
Reputatie 3

Yes, I believe that would be a good test, but I will need to wait for an engineer, to test that. which i now already waiting on for more than 24h, just so you understand my predicament, I can't work from home without internet so that adds more complication to get that engineer access to check my home

Lisa
Reputatie 7

Hi @Andreas Haarlem, thanks a lot for lettings us know! First of all: I'm really sorry for the inconvenience. I directly took a look into your profile, because I love to help you with this. Like you said, one of my colleagues has already sent a request to our technical department to help you with this. They will do everything that they can to solve this as soon as possible. My advice would be to replace the UTP-cable between the modem and the ONT. If it doens't work, the technical department will find the solution. But it's worth the try! 🤞

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!

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