I made an Internet order on Oct 20th for my new apartment and they promise me to have it installed on Nov 12. It is already Nov 8, I called the customer service yesterday and they said the installation package is delayed and there is no solution. I can only wait for they dispatched email and wait for the installation arrangement...but I have no Internet then, I have to work from home!!! In the customer service call, the staff said “sorry to hear that, but there is no solution for you”, even not providing me a SIM card with unlimited data (like what they did for the other delay case), how can I deal with this situation? It is really disappointing for such a big company to treat customer like whatever.
Beste antwoord door Cal van Odido
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